FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with the purchase of an eGift Card?
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
Can I change the value of an eGift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of an eGift Card?
You may not return or cancel your eGift Card after it is received. Purchasers who wish to cancel an order for an eGift Card may do so prior to the delivery date selected during the order process by contacting Customer Support.
What payment methods do you accept?
VISA, MasterCard, American Express, Discover and PayPal.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as MAC COS CS EGIFT CRD.
When is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
Can I buy an eGift Card for myself?
Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction. When you receive your eGift Card email, follow the instructions in the email to retrieve and redeem your eGift Card.
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Cardfor the recipient, then email it to yourself and print it. To do this, go to the "Hand Delivery" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your email address in the "Your Email" field. Enter your recipient's name and your personal message on the eGift Card preview, and complete the transaction. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from M·A·C" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from M·A·C."
Receiving & Redeeming
What exactly does the recipient receive when I send an eGift Card?
On the delivery date you selected, a message is sent to the recipient informing him or her of your gift, with a hyperlink to retrieve it online. The link in the email goes to a webpage that displays the eGift Card you created (the design you selected, along with your recipient's name and your personalized message), its value, card number and PIN number. This page also gives simple instructions for redeeming the eGift Card.
When is the eGift Card sent to the recipient?
The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase
Where can I use my eGift Card?
M·A·C eGift Cards can be used as payment for purchases made online at maccosmetics.com, maccosmetics.ca and at company-owned freestanding M∙A∙C Stores in the United States, Canada and Puerto Rico. M·A·C eGift Cards cannot be used as payment in department stores. Regardless of where redeemed, the value of your eGift Card will be based on the currency of the location where it was purchased and the exchange rate on the date of redemption. eGift Cards cannot be used to pay a credit account, and cannot be exchanged or redeemed for cash, except as required by law. For M∙A∙C retail store locations, please call 1.800.588.0070 or visit maccosmetics.com, maccosmetics.ca.
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
When does the eGift Card expire?
There is no expiration date on your eGift Card.
Can I reload my eGift Card after I've spent the full value?
Not at this time.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Cardhas not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value. We will replace eGift Cards that are lost only if the purchaser’s confirmation email is presented as proof of purchase.
What if someone makes a copy of my printed eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the eGift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new eGift Card. We will replace eGift Cards that are stolen only if the purchaser’s confirmation email is presented as proof of purchase.
Who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
M·A·C Cosmetics eGift Card, powered by CashStar.